# Zakaa-AI

> Zakaa-AI is MediaSci’s multi-agent customer engagement platform. It combines human review with Arabic language models so organizations can serve customers by phone, chat, and on-screen avatars.

Zakaa-AI is built in Cairo, Egypt, and is used by organizations across Egypt and the wider MENA region. The public site is https://zakaa-ai.com/.

## What it does

- Voice agents for inbound and outbound call centers, with Arabic dialect recognition and handoff to a person.
- Chat agents for the web, WhatsApp, and social channels, including moderation and sentiment-aware replies.
- Visual avatars for kiosks and branch screens, with a brand persona designed in a no-code studio.
- Arabic NLP for Modern Standard Arabic and 13+ dialects: Egyptian, Gulf, Levantine, and Maghrebi.
- Retrieval-augmented answers, personal-data anonymization, role-based access, and encryption.

## Platform engines

AI Text-to-Speech, AI Speech-to-Text, Knowledge Graph, MCP Tooling Hub, Interactive AI Avatar, AI Guardrails, Neural AI Translator, Executive AI Summarizer, Image Creator Studio, Strategic Report Generator, OCR and Arabic handwriting, BigBrother web intelligence, Voice and Call Center Analytics, Computer Vision, and LLM Fine-Tuning Studio. Arabesque adds no-code orchestration, legacy-system connectors, and grounded retrieval.

## Where it is used

Sales qualification, customer support, account management, order processing, e-commerce, banking, telecom, healthcare booking, citizen services, public helplines, document processing, HR, IT support, finance operations, and compliance lookup.

## Integrations

Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Odoo, WhatsApp, Slack, Microsoft Teams, Telegram, SAP, Zoho, and Twilio.

## Location

- Headquarters: Cairo, Egypt
- Coordinates: 30.0444, 31.2357
- Region code: EG-C
- Serves: Egypt, United Arab Emirates, Saudi Arabia, and the wider Middle East and North Africa
- Site language: English
- Product languages: Modern Standard Arabic, Egyptian, Gulf, Levantine, Maghrebi, and 13+ dialects

## Contact

- Company: MediaSci
- Product: Zakaa-AI
- Email: info@media-sci.com
- Phone: +20 1159568773
- Location: Cairo, Egypt
- Website: https://zakaa-ai.com/